Social Media and Community Management

The way the world communicates these days is inherently social and mobile. On top of it, the communication between people and brands happens at the speed of light. Often times, our clients don’t have the bandwidth to develop and execute social media programs so they look to Schneider Associates to do so.

WarmSmiles_Concept1_TwitterParty_v3We understand this ever-changing dynamic and offer social media strategy and community management services to clients who rely on online communications to move their business.

In this role, we are a trusted partner who develops social media strategies that align with our client’s business objectives, and we deploy community management tactics 24/7/365. We have worked with start-up companies, non-profit organizations, major consumer retailers, universities and colleges and corporations to be an online extension of their in-house team. As community managers, we provide creative content, responsive customer service and personalized communications with our clients’ core audiences, all based on comprehensive messaging to keep things seamlessly within their brand.

The beauty in this work is the data – data that depicts customer journeys and enables us to quickly change content and engagement strategies based on what is working and what isn’t.

Through our unique process, we’re able to engage with our client’s audiences organically, regardless if the conversation is positive, neutral or negative. We do this through dedicated teams that manage our client’s channels every day, all day, using social media management platforms and instant communication tools.

Our creative approach to content has contributed to a number of successful campaigns across industries. And, we track success in a number of ways, but typically align our metrics with business objectives including: enrollment, product sales, website traffic, online community growth, engagement quality and more.

video-calloutThere are a number of ways we can help you with your social media programs and be a trusted member of your community management team. The services we provide include:

  • Strategy Development and Execution
  • Community Management
  • Crisis Planning and Execution
  • Listening and Monitoring
  • Training for Sales and Marketing Teams
  • Online Thought Leadership Strategy Development, Execution and Training for Executives
  • Social Media Management System Evaluation and Implementation
  • Creative Asset Development
  • Weekly, Monthly and Quarterly Reporting with Actionable Insights

We also practice what we preach, so be sure to follow SA on Twitter, like us on Facebook, check us out on LinkedIn, Instagram or YouTube.