Thursday, September 25th 2014

More Information Sources Means a Better Memory of New Product Launches: MMNPL Insight #2



With attention spans shrinking and new media sources cropping up every day, brands are trying all sorts of new tactics to target consumers. According to our 2013 MMNPL survey, the more information sources that consumers use, the more likely they are to remember new product launches. When two or three sources of information were used to learn about new products, 44 percent of consumers recalled a new product, compared to 71 percent of consumers who viewed six or more sources.

This correlation makes a strong case for a multi-channel, integrated marketing campaign. Campaigns that employ this approach truly help drive home the brand messaging for the new product and increase memorability.

Integrated marketing is the way to go: by accessing consumers through a variety of touch points, both traditional and digital, the viewer is forced to take another look, which can boost product recollection and ultimately purchase potential.


The Most Memorable New Product Launch survey identifies strategies and tactics that brands use to motivate consumers to try and buy new products. Conducted by Schneider Associates and Sentient Decision Science, the Most Memorable New Product Launch survey identifies trends, tracks national product launches and reveals how consumers respond to traditional and new media.

This year we developed an e-book about the 2013 Most Memorable New Product Launch survey. We’ll be sharing our research findings and insights each week, so be sure to check back! Next week, we’ll be discussing the third key insight: media consumption patterns of different generations.


Wednesday, September 24th 2014

Social Media Marketing: Could Social Commentary Be the Next Form of Currency?


If you could get free products by posting about them on social media, would you do it? In Denmark, one company is giving it a try.

Freemarket, a store in Copenhagen, has adopted the “try before you buy” mentality – and in the era where online reviews, Yelp! Ratings, and social recommendations reign supreme, they could be onto something.

Freemarket is a new-concept supermarket that offers consumers different products to test as long as they provide feedback in the form of social media posts. The benefits are two-fold: Companies get exposure and gain valuable customer feedback, while consumers can try new items risk-free.

This is how it works: Customers register online and pay a $3-4 monthly fee. Next, they choose up to 10 products and either order them online for in-store pickup or select them in-person with the help of a store associate. In addition to the 10 products per month, customers receive discount vouchers and gift certificates to other retailers.

Each product has specific “campaign requirements” that come in the form of questionnaire responses or an interaction on social media. These vary from product to product. One might ask you to post about your experience on your Facebook page while another requires you to share on Instagram demonstrating how you used the product. Miss a deadline? Prepare to pay a fee.

The companies that use Freemarket are tapping into a review-obsessed generation. By harnessing the power of customer reviews, it offers brands a way to build their brand profile among the exact demographic they want to reach: consumers.


The concept of “tryvertising” isn’t unique to Denmark. Companies are shifting away from the traditional realm of advertising, choosing instead to communicate with their target customer base through the channels they use every day. As we’ve learned through Schneider Associates’ Most Memorable New Product Launch survey, Gen Y and Millennials are skeptical about brands and marketing. Young people see right through paid advertising and prefer to find out about products through word of mouth – even if it’s from a stranger writing a review that lives on a product website.

As companies continue to adapt to the ever-changing marketplace and make a name for themselves; they might consider tryvertising to gain feedback and build a base of product reviews. The more a company can leverage real endorsements from consumers, the more successful they will be in growing awareness for their brand.

(Articles about it in English)



By Danielle Gerard
Account Coordinator

Tuesday, September 23rd 2014

Schneider Associates Promotes Carolyn Tillo to Senior Account Executive


Schneider Associates is pleased to announce the promotion of Carolyn Tillo to Senior Account Executive.

In her new role, Tillo assists senior management in identifying and implementing account strategy and serves as the day-to-day contact for client teams while conducting media outreach, managing content development and social media communities. Tillo works with a range of clients across the agency, including Bay Path University, Cassidy Turley, MIT Sloan School of Business, Massachusetts School of Professional Psychology, New England College of Business and Spagnolo Gisness & Associates.

Prior to joining Schneider Associates as an Account Coordinator in October 2012, Tillo, a Jacksonville, FL native, completed public relations internships at agencies in London, Boston and Jacksonville. A graduate of the University of Florida with a B.S. in Journalism, Tillo also holds a master’s degree in Public Relations from Boston University.

Thursday, September 18th 2014

Most Consumers Don’t Remember New Product Launches: MMNPL Survey Insight #1


MMNPL insight #1 graphic_v2_2In preparation for our 2014 Most Memorable New Product Launch (MMNPL) survey, we’ll be sharing weekly insights from last year’s survey to set the tone for what’s to come. Keeping the key trends from 2013 in mind, what consumer patterns will emerge this year?

One of the most important findings we review each year in our annual MMNPL survey is the ability of consumers to recall new product launches. Year over year, the results have significant marketing implications: product recall ability is decreasing and consumers are harder to reach than ever before.

In the 13 years that we’ve conducted our survey, the number of new products released into the market has soared, and the media consumers use to learn about them has changed drastically. With so many products clamoring for the attention of an increasingly distracted audience, it’s no surprise that overall, product recall is decreasing.


In 2006, our research indicated that 65 percent of people were able to recall at least one new product without being prompted by a list. Fast forward seven years to 2013, and that number has dropped to 45 percent. When it comes to naming a specific product without the aid of a list, recall rates are shockingly low. Take Microsoft’s Windows 8, the most memorable new product of 2013: only 1.7 percent of consumers actually named it without having a list to remind them of products launched in the past year. This low unaided product recall rate provides strong evidence for why marketers should employ a multi-channel, comprehensive approach: establishing memorability is extremely difficult in this day and age.

We’ve also learned that elections years produce the worst product recall numbers. With channels of communication infiltrated with political messages, it’s even more difficult for brands to break through the clutter.


It’s important to keep in mind that oversaturation of media channels isn’t just a phenomenon that occurs every four years. Consumers are constantly connected via smart devices, but are able to tune out traditional marketing as a result, and pick and choose as they scroll through online news articles and Twitter feeds.

To get all of the great consumer behavior insights from our MMNPL research, download our e-book!

The Most Memorable New Product Launch survey identifies strategies and tactics that brands use to motivate consumers to try and buy new products. Conducted by Schneider Associates and Sentient Decision Science, the Most Memorable New Product Launch survey identifies trends, tracks national product launches and reveals how consumers respond to traditional and new media.

Wednesday, September 10th 2014

Apple Launch Formula Now Formulaic? Meet the New iPhone 6, iPhone 6 Plus, Apple Pay and Apple Watch


Whether you’re a techie who has kept up with iPhone 6 prototypes for months or the average consumer, you are well aware that Apple launched new products yesterday: the iPhone 6, iPhone 6 Plus, Apple Pay and the highly anticipated Apple Watch.  In a post-Steve Jobs world, the pressure was on CEO Tim Cook to compete with Apple launches of the past.  From the home computer to the iPad, Apple has truly shaped the tech landscape – so did this launch live up to the hype?

Hours before Apple’s unveiling, which was live streamed on the company’s blog, Schneider Associates’ Vice President and chief tech geek Don Martelli confidently stated, “It’s a wearable.”  Rumors floated early that Apple would enter the “wearable technology” market and reveal a watch, and with fashion publications such as Marie Claire on the September 9 guest list, it was a no-brainer. With existing wearable technology receiving an underwhelming response from consumers, tech fans anticipated a superior version from Apple and the social media realm was overwhelmed with reactions to the launch.

In true Apple fashion, Cook announced the thinner iPhone 6, iPhone 6 Plus, which is a mid-size device between the iPhone and iPad, and the Apple Watch. Apple Pay, a mobile payment option that will be compatible with several retailers such as Whole Foods and Target was also released.

Will this bundle of new iProducts gain respect among consumers? A New York Times article quoted Cook, “For us, it’s never been about being first. It’s been about being the best.”  While the iPhone 6 will be available at the end of the month, the Apple Watch won’t hit stores until after the holiday season.

In a smartphone market rich with cutting edge features and enhancements, Apple underwhelmed with the new iPhones. But we think Apple’s loyal brand following will be quick to adopt the iPhone 6 and its larger counterpart. What we’re more eager to see is if consumers are as eager to adopt the Apple Watch compared to competitor smartwatch offerings now that it has entered the realm of fashion accessories. Coming in 2016, Apple earring speakers?



Nicole LeLacheur

Account Coordinator


Monday, September 8th 2014

Boston Business Improvement District (BID) Takes Center Stage at the Burnham Building Grand Re-Opening

bid_1On Monday, August 25, Downtown Crossing and the Downtown Boston Business Improvement District welcomed 600 new employees from two global communications firms, Havas Media and Arnold Worldwide, to the historical Burnham Building located on 10 Summer Street. Formerly home to legendary Filene’s Basement, the iconic building’s renovation signifies tangible revitalization of the district.

Downtown Crossing’s transformation into a vibrant neighborhood and business district is largely due to the efforts of SA’s client, the Downtown Boston Business Improvement District (BID), an organization committed to making the neighborhood more resident and business friendly. SA raised awareness for the BID’s involvement in the grand opening event through media relations, influencer outreach and social media.

image024The event was featured on Fox 25 and WCVB. Arnold Worldwide and Havas Media’s move into the building was also featured in The Boston Globe, BostInno and Banker & Tradesman.

Looking ahead, the Burnham Building is preparing to welcome Roche Bros. supermarket and European retailer Primark in 2015.



Monday, August 18th 2014

A Guide to Google Analytics

Google Analytics can be an invaluable tool to marketers: the service is free, easy to use and gives you access to in-depth details on your website. If you’re just starting to monitor your online presence, all of the metrics may seem overwhelming. Here’s a quick guide to three of the most important tools and metrics you will need to understand when first using Google Analytics:


1. Bounce Rate

A bounce rate is arguably the most important metric available on Google Analytics. It represents how often visitors to your site exit the page without interacting with the site at all (i.e. do not click on additional links or tabs). The bounce rate is represented as a percentage. For example, if 6 out of 10 users visit a homepage without interacting with the site, that page would have a bounce rate of 60%. A high bounce rate (typically anything over 70%) can be a sign that a web page is poorly designed and users did not immediately find the content they were looking for. To improve the bounce rate of your website, you can consider reformatting the layout to make the site easier to read or adjusting Google Adwords to ensure that searches leading to your site are relevant.


Keep in mind that a high bounce rate does not necessarily mean that your website has a flaw. For example: a taxi driver creates his first website. He spends hundreds of dollars on Google Adwords and finds that he has a high amount of traffic to his site, but a bounce rate of 90%. This could be due to the fact that the number of his cab company is displayed on his website’s homepage. Consumers are immediately finding what they are looking for and have no need to interact with the site.

On the flipside, a low bounce rate may not necessarily mean consumers are satisfied. They may find your site and search multiple pages to locate the information they need but have no luck. This brings us to our next metric…


2. Landing/Exit Pages

Entry and Exit metrics show you which pages users enter your site on, and which pages your users exit your site on. These are important metrics because when coupled with the bounce rate, they show you what pages keep your users interested, and which ones cause them to close the page immediately and quit interacting with your site. These pages will also show you how long the average visitor spent on each page, giving you a better idea as to how engaged a user was within the page.


3. Conversions

Conversions tell you if users are doing what you hope on your website. They can tell you if a user completes the goal you want them to, such as make a purchase or sign up for one of your services. There are two types of conversions: Goal and Ecommerce.



Goal conversions record whether or not a user completes a task, such as signing up to receive an e-newsletter or downloading a PDF. A goal conversion could also be as simple as recording how long a user stays on the page, or if they click links to see your company’s social media pages. A nice feature of Goal Conversions is that you can set a monetary value to each goal. This can show you how valuable a completion of each goal is to your business. Google has a handy online guide on how to set up effective goal conversions.

Ecommerce conversions measure purchases. After setting up Ecommerce tracking, you can record which products have been purchased, where your consumers are geographically located and how long it takes a consumer to complete the purchase process. Ecommerce tracking can help you determine which products are underselling, give an estimate of your yearly sales cycle and give insight as to which marketing efforts are the most successful.


Bounce rates, conversions and landing/exit pages are all wonderful metrics that can help any analytic newbie improve their marketing techniques. They are best used together, and a basic understanding of these metrics can help any company excel.


By Deanna Power
Marketing Intern


Tuesday, August 12th 2014

Buckets of Hashtag Success

It seems like Hashtivism, or hashtag activism, has finally hit its stride. After so many high-profile campaigns like #KONY2012 and #BringBackOurGirls generated backlash because a slew of tweets did little to produce actual results for social causes, organizers seem to finally have figured out how a hashtag can make a difference with the #IceBucketChallenge.

Everyone’s Facebook and Twitter feeds are flooded with posts of friends, family, colleagues, firefighters, policemen and even star athletes dumping buckets of ice water over their heads. The #IceBucketChallenge is a viral sensation, challenging people to either donate $100 to ALS (Lou Gehrig’s Disease) charities or donate $10 and pour a bucket of ice water over their heads.

After the videos started catching on, there was a predictable rumbling from cynics who asked whether or not the campaign is actually helping the cause. News reports started proving the cynics wrong as donations to fund ALS research have increased tenfold over previous years. That’s a lot of “cold” hard cash.

A good question to explore is why did this campaign succeed where others failed?

  1. A clear call to action: Unlike other hashtivism, the #IceBucketChallenge told people exactly how they could help. Take the challenge, donate, and then challenge your friends. There was no guesswork or murky goals about “raising awareness,” which can be hard for a grassroots hashtag to measure. The goal was to raise money, challenge your friends and support a good cause.
  2. Humor: ALS is not a funny topic. People are often squeamish about talking to friends and family about tragic diseases because, well, it’s just not fun to talk about. The #IceBucketChalleneg put the focus on doing something that will grab attention in a great way — dump freezing cold water all over yourself. It inspired people to tag their friends and family because who doesn’t relish seeing the expression on someone’s face when they feel a splash of icy liquid hit their head? It’s funny, it’s schadenfreude, and unlike those “share if you care” posts, you actually want to spread the word because it’s fun.
  3. Choose your charity: You can’t run a successful cause campaign without having trustworthy charities to direct donations to. The #IceBucketChallenge, while originally set up to benefit the charities of athletes and ALS patients Patrick Quinn and Pete Frates, allows those who have accepted the challenge to donate to the ALS charity of their choice. The freedom to donate where you want, and the confidence that these local or national charities are run by good people who care about the cause only fuel people to donate as much as they can.
  4. Cheap, quick and easy: It’s no doubt that soon other non-profits will be launching their own challenges. The trick will be finding something as quick and easy as dumping a bucket of cold water on your head. Practically everyone in the U.S. has access to ice water and vessels they can fill with said water, even if it’s not exactly a bucket. People didn’t have to go buy anything or take a lot of time out of their day to accept the challenge. Usually Internet challenges involve cinnamon, gallons of milk or chili peppers – things that cost money and could be dangerous to consume in such quantities. The ease and convenience of the ice bucket challenge is the real secret to its success. It will be hard to think of another challenge almost anyone can do for free in less than 24 hours using just what they have in their homes. Could a diabetes charity raise funds by challenging folks to either donate or prick their own finger? Can a food bank challenge people to donate or not eat anything for the next eight hours? Time will only tell what the next successful hashtivism movement will be.


By Noël Fisher
Content Marketing Supervisor

Friday, August 8th 2014

SA Interns Present “Life Is Better in the BID!” Campaign

This week, Schneider Associates interns presented their final internship campaign projects. At the beginning of the summer, interns were split into three groups and asked to create marketing and public relations campaigns to promote their assigned theoretical client scenario. This summer, one group was assigned the Downtown Boston Business Improvement District, an area that is in the heart of Boston and just a few blocks away from the SA office.


After spending the summer planning the proposed special event, the traditional and social media effort and the collateral materials, the intern team presented their ideas to the SA staff. The group designed a strategy to appeal to a younger market including welcoming incoming students back to Boston and featuring the variety of amenities the BID has to offer.

CEO Joan Schneider arranged for the intern group to meet with the Business Improvement District President, Rosemarie Sansone and other BID staffers to share their ideas on developing a marketing program to reach the college population. The presentation proved to be a valuable opportunity for the budding professionals to gain important industry experience.

After the brainstorming session, Joan treated the interns to lunch at a popular BID restaurant, Back Deck. To learn how to become one of our interns, visit our website.


Wednesday, August 6th 2014

Kiehl’s Launches a New Moisturizer for Men…Literally


A pioneer in the personal care industry, Kiehl’s is literally taking the launch of its new moisturizer to new heights – outer space.

In a new advertisement for the brand’s Oil Eliminator Moisturizer, a group of hipster scientists show consumers how to put “space on your face (in 5 easy steps).” With the help of GoPro cameras, the video shows the product’s journey into the stratosphere. Once the scientists locate the moisturizer post-crash, one picks up the bottle and applies the space-traveling moisturizer to his face, leading into the tagline: “Engineered for Space Exploration.”

image004While many other consumer brands (such as Redbull, Axe and Cadillac) have used the final frontier for their marketing campaigns, the Kiehl’s product has a true connection with space. The new Oil Eliminator Moisturizer for Men contains a material called Aerolite, which NASA uses to treat their space crafts for insulation.

The angle of a space-themed campaign gains the attention of men, the target demographic for this line and touts the special ingredient. Cosmetics are typically tough to sell to the male population, which Kiehl’s global general manager, Cheryl Vitali, said complicated the marketing strategy. C0mpared to other brands’ approaches, it seems as though Kiehl’s is at an advantage when it comes to reaching the male audience. Its branding is androgynous and men may not feel the same stigma buying something from Kiehl’s as they would from Sephora or Ulta.

Currently, the Kiehl’s Facebook page has around 885,000 likes and its Twitter boasts 55,000 followers. Kiehl’s used its social media following to its advantage by creating the Oil Eliminator Sweepstakes using the hashtag #SpaceFace. After users posted a zero gravity picture to the brand’s Facebook timeline, or tagged Kiehl’s in their Instagram or Twitter posts, they were entered into a drawing that would select thirty people to win one special edition 2.5 fl. oz. bottle of the moisturizer, along with a 3D-printed figurine created to look like the contestant’s photo submission. The contest received dozens of creative submissions and garnered exceptional social media buzz around the product.




Michaela Ragaisis
Marketing Intern